Technical Support Engineer Level I

IPOWER is one of the largest web hosting companies in the world, serving more than 2 million customers. We are growing fast and are looking for the right people to help propel that growth. IPOWER is located in Central Phoenix on the Light Rail line. Our newly renovated office is a dynamic call center environment where you will have the opportunity to develop and advance your career.

IPOWER has immediate openings for Internet, tech and business savvy individuals who are resourceful problem solvers interested in helping people. If you are an enthusiastic and dedicated Tech Geek who thrives on interacting with people around the globe we want to talk to you.

As a Technical Support Engineer Level I with IPOWER your primary mission will be to handle incoming technical inquires from our global customer base.

Responsibilities

• Troubleshooting technical issues related to customers websites, domains, email, and applications
• Provide solutions in an effort to resolve each issue in a timely manner
• Introduce additional products and services to existing customers to help them achieve on line success
• Engage our small business customer base in all aspects of our web hosting platform

The Ideal Candidate will demonstrate the following professional qualities:

• Team Orientation
• Strong desire for continuous learning and development
• Self-Motivation
• Passion to help our customers achieve their goals
• Thrive in a fast paced working environment

For consideration, your professional experience should demonstrate the following qualifications: (Only highly qualified candidates will be contacted)

• Must be able to demonstrate strong verbal and written communication skills to assist both novice and highly technical customers
• One full year of experience working in a call center environment
• Experience with a wide variety of internet applications
• Good understanding of web browsers
• Good organizational skills and the ability to multi-task
• Ability to manage sensitive and critical customer information
• Excellent problem solving and decision making skills
• Proven ability to think outside the box to help customers
• Previous technical support experience is highly valued for this position

IPOWER has several shifts available and you must have flexibility to work weekends and holidays.

Benefits include:

• Competitive salary and generous commission structure
• Medical, Dental, Vision
• 401k
• Generous Paid Time Off
• Ongoing training and advancement opportunities
• Free Web Hosting Account
• Salary starting at $13.00 per hour

Apply Now!